Refund policy

Refund, Reshipment & Returns Policy

Jewelry Europe Wholesale

This Refund, Reshipment & Returns Policy applies to all orders placed on Jewelry Europe Wholesale. By placing an order, you agree to the terms outlined below.

Please read this policy carefully before submitting any claims.

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1. General Conditions

All after-sales issues, including refunds, reshipments or returns, must be reported directly to Jewelry Europe Wholesale.
Claims opened through third-party platforms without contacting us first may not be eligible for resolution.

To process any claim efficiently, we may require:

• Clear photos or videos showing the damaged or incorrect item

• A screenshot of the customer complaint, including date and content

• Proof of delivery or tracking information

• Return of the product if requested by our support team

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2. Delayed Orders

An order may be considered delayed if tracking information shows no delivery confirmation within the following timeframes after dispatch:

• United States: 45 days

• Brazil: 110 days (due to strict customs procedures)

• Liquid shipping lines: 100 days

• Other destinations: 60 days

Shipping timelines may vary depending on the destination and shipping method.

Important notes:

• In some cases, parcels arrive at the local post office and require customer pickup due to incomplete address details or failed delivery attempts.

• If tracking shows the parcel as delivered but the customer claims non-receipt, we will investigate. Verification may take 1–2 months and outcomes are not guaranteed.

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3. Orders Marked as Delivered but Not Received

Refunds or reshipments will not be issued if tracking confirms delivery unless:

• An official non-delivery certificate is provided by the local postal service.

Orders showing the following tracking alerts are not eligible for refunds or reshipments:

• Incorrect or incomplete address

• Non-existent address

• Unknown recipient

• Refused delivery

• Failure to collect on time

• No secure delivery location

• Customs clearance failure

• Other carrier-related issues

If the parcel is returned or destroyed by the logistics provider, Jewelry Europe Wholesale cannot guarantee a refund or replacement.

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4. Damaged Products

• Severely damaged items: Full refund or replacement

• Partially damaged items: Partial refund or replacement

The following are not considered damage:

• Slight scratches

• Minor wrinkles

• Packaging damage only

Additional notes:

• For fragile products, refunds are recommended over reshipments.

• For electronic products, claims must be submitted within 30 days of delivery.

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5. Incorrect or Missing Items

If you receive an incorrect item or an item is missing, you must contact us with photo or video evidence.
Once verified, we will offer a replacement or refund accordingly.

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6. Order Cancellations

• Orders can be cancelled before processing for a full refund.

• Orders that have already entered processing cannot be cancelled.

• Customized or made-to-order items are non-refundable once payment is completed.

• Pre-order or special inventory items cannot be cancelled after payment.

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7. Important Notice for Wholesale Customers

Jewelry Europe Wholesale operates strictly as a B2B wholesale supplier.
We do not accept returns or refunds for reasons of personal preference, unsold stock, or change of mind.

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Contact Us

For any after-sales inquiries, please contact our support team before opening any external disputes.

📩 Email: elena@jewelryeuropewholesale.com